Return policy

1. Cancellation

1.1 The ticket value can be returned in full only in case of cancellation 24 hours before the departure time of the trip by calling the contact numbers or by sending an e-mail to office@bbilantravel.ro specifying the Ticket Code, the passenger’s name and the date and time of the trip.

1.2. In case of cancellation of tickets purchased online, the refund of the related amount is made within 30 days from receiving the telephone request or by email, to the same bank account that was used to purchase the tickets.

1.3. For tickets purchased at the B&B ILAN TRAVEL headquarters, the refund of the travel voucher value is made in cash ONLY ON THE BASIS OF THE RECEIVED FISCAL RECEIPT AND RESERVATION CODE.

1.4 For tickets purchased from partner agencies, the refund will be made at the agency headquarters where the ticket was purchased.

1.5 Cancellation 24 hours and up to 12 hours before boarding results in a penalty of 50% of the ticket value;

1.6. Cancellation less than 12 hours before or no-show at boarding results in a penalty of 100%.

2. Rescheduling

2.1. Rescheduling represents the change of the date or time of travel for the purchased ticket, which can ONLY be done within the limit of the seats available for the new requested date.

2.2. Rescheduling can be applied to the time or date of travel. It can also be applied to the route, only if the direction is wrong, for example: Craiova-Otopeni can be changed to Otopeni-Craiova and vice versa.

2.3 The trip can be modified with changes to the date, route or time only once.

2.4. Rescheduling can be done FREE of charge starting from the day of issuance and up to 12 hours before the departure date and time. Requests submitted less than 12 hours in advance will not be taken into account.

2.5. In the event of a flight delay resulting in the loss of the transfer flight, the passenger will be rescheduled on the next flight, free of charge and within the limit of available seats. The passenger’s refusal to travel on the next flight does not make the company responsible for refunding money or rescheduling the flight.

2.6. In the event of flight cancellation/modification by the airline, the passenger is obliged to contact us in a timely manner and send us proof of flight cancellation by email to office@bbilantravel.ro, and the ticket can be ONLY rescheduled.